These general policies apply to all users and orders unless a product-specific policy states otherwise. Individual product policies appear in the sections below.

• All content is for general information and may change without notice.
• There may be inaccuracies or errors; BlueRibbonMillwork is not liable to the fullest extent permitted by law.
• Use of the website is at your own risk.
• Links to third-party sites do not constitute endorsements; we do not control those sites.
• Do not create links to our website without prior written consent.
• Your use is subject to applicable laws.
• Total liability of BlueRibbonMillwork and suppliers is limited to amounts actually paid; no liability for indirect, incidental, consequential, or special damages.

BlueRibbonMillwork may change free-shipping requirements at any time prior to purchase. Currently eligible:

• Cabinet Orders over $3,500 (assembled cabinets and cabinet accessories).
• Accessory Orders (non-cabinet accessories) over $149, including Rev-A-Shelf accessories.
• Hardware Orders over $49 (e.g., Berenson, Belwith).
• Sample Doors — free ground shipping; expedited options available at extra cost. Returns include a prepaid label.

Eligibility applies to most locations within the contiguous United States. Remote or hard-to-access areas may be excluded or incur surcharges; we’ll notify you before processing.

• You are responsible for your account credentials and all activity under your account. You must be of legal age to purchase. Information provided must be accurate.
• We may refuse service, terminate accounts, remove or edit content, or cancel orders at our discretion.
• A confirmation email is sent after order receipt and payment authorization. Verify details carefully; all online orders are final.
• Most online cabinet orders are custom; cancellations/returns are not accepted unless noted in product-specific policies.
• Split/Merged Orders may convert to Standard Delivery lead times when thresholds are exceeded.
• Orders must be paid in full to be processed; we do not hold orders.
• Approved refunds typically appear in 3–7 business days to the original payment method.
• Sales tax is calculated at checkout where applicable; you may also be responsible for Use Tax per your jurisdiction.
• If an item is out of stock or discontinued, we’ll notify you and refund if necessary.
• Quantity Limits: We may limit quantities per order/account/address/payment method. Attempts to circumvent limits may result in order denial and account suspension.

We offer complimentary design services. You must review and approve all designs before purchasing. Designs are recommendations based on information you provide in writing. By purchasing, you acknowledge that the quoted items are approved; dislikes after delivery do not require replacements.

• For licensed contractors/remodelers in the kitchen & bath industry; proof of active business required.
• Eligibility and program details may change without notice; accounts may be reclassified.
• Not combinable with general advertised promotions unless specified.
• All customers, including Trade Pro, are subject to these Terms.

Sales, promotions, and coupon codes may change without notice and apply only to new purchases through our public website. Offers are not retroactive or combinable unless stated. Minimums and restrictions may apply.

Product-specific policies (e.g., cabinets, hardware, accessories) are provided below and prevail over general policies where noted.

See Delivery & Shipping for cabinet delivery lead-times and services.

Standard In-Home Delivery (FREE for qualifying cabinet orders)

• Timeframe: See current lead times on the Shipping page; varies by location/logistics. Orders ≥ $3,500 qualify for free cabinet shipping.
• Orders with ≥5 cabinet boxes use Standard In-Home Delivery (determined by BlueRibbonMillwork).
• You’ll receive notifications when items ship and when the final-mile terminal receives them; the terminal schedules the delivery.
• Crew delivers to the first dry area; boxes are not opened unless external damage is visible. You have 30 days to report concealed damage.
• Delivery is via box truck with two crew members; area protection and courtesy are expected.
• Delivery days vary by region and are scheduled for the next available route. Storage fees may apply if you cannot accept delivery.

Expedited Orders

• At our discretion, orders ≤6 items without cabinet boxes may ship in ~12–15 business days via ground/tailgate (LTL). Tailgate deliveries require customer unloading.

Restricted Area Home Delivery (Quote)

Certain locations (e.g., ferry/bridge toll areas, dense urban zones, elevator-only access) may require custom delivery, surcharges, or extended lead times. Contact our support page for a quote.

Holiday Orders

Orders placed during peak holiday periods may experience longer lead times due to shipping and scheduling constraints.

Replacement Orders

• Processed claims generally ship within ~12–15 business days after finalization, via tailgate delivery (customer unloads).

• Someone 18+ must be present to accept cabinet deliveries.
• Prepare a clean, dry area sized for all boxes; carriers do not clear space.
• Drivers do not unpack due to time limits; if visible box damage exists, you may request inspection.
• Third-party carriers may be used; only necessary customer info is shared.
• One delivery attempt is included. If undeliverable, extra charges may apply.
• Delivery methods/carriers may change as needed; weather/truck issues may require rescheduling. We aren’t responsible for lost time/wages due to delays.
• We ship to the contiguous U.S. with normal access that doesn’t require special handling (excludes AK/HI).

• Check completeness: verify all items on the packing list are delivered.
• Missing/visibly damaged items must be noted on the driver’s paperwork (Bill of Lading) and a copy retained with both signatures.
• The Bill of Lading counts cartons; verify items, not just cartons.
• After signing that all boxes are received, missing items not documented are your responsibility.

Inspect in the carrier’s presence. Document missing items on the Bill of Lading before signing and report immediately via our online claims process. Items not noted as missing at delivery cannot be claimed later. Some items (e.g., trim/molding/toe-kicks) may be packed together—check box contents.

• Note visible damage/defects on the Bill of Lading at delivery and submit a claim with photos promptly via our claims form.
• We aren’t responsible for loss/damage after you provide a clean receipt to the carrier.
• Concealed damage must be reported within 30 days of delivery with photos.
• No claims accepted after installation of the affected cabinet/part. Photograph before installation.
• Verified defective products are shipped at no charge.

Replacement parts are built to order and generally ship in ~12–15 business days. Only affected parts are replaced (e.g., a door/drawer, not the entire cabinet). Assembly of replacements is not included. Additional fees (e.g., labor) are your responsibility.

• No returns on kitchen cabinets or custom cabinet parts/accessories (built to order).
• Design services are free; final responsibility for accuracy rests with the customer.
• Checkout mistakes must be reported immediately via our support page; requests may be denied depending on status.

Brands: Berenson, Belwith (and other partners where available).

• Ships via FedEx/UPS Ground in ~2–5 business days. Free shipping on hardware orders over $49; combining with non-hardware items may incur shipping.
• If out of stock, items may ship directly from manufacturer (adds ~1–5 business days).
• No need to be home for delivery.
• No returns or refunds on cabinet hardware products.
• Missing/damaged items must be reported within 3 business days.
• Orders cannot be canceled once processed.

• Ground shipping in ~2–5 business days; free over $149 (combining with non-Rev-A-Shelf items may incur fees).
• Some items are special-order (2–3 weeks to ship). No returns on special-order items; such items are labeled on product pages.
• If discontinued, we’ll refund and notify you.
• No need to be home for delivery.
• Returns (where allowed) require prior approval via support; 20% restocking fee; customer pays return shipping; no returns after 30 days.
• Missing/damaged items must be reported within 3 business days.
• Orders cannot be canceled once processed.

• Orders placed before 3pm ET Mon–Thu ship the same day via Ground. Ground shipping is free; expedited options available at extra cost.
• Return shipping is free with included prepaid label. Doors must be returned in reusable condition and original packaging, matched to invoice.
• No need to be home for delivery.
• Return within 30 days for a 100% deposit refund (minus any expedited fees). Attach the provided label.
• Once shipped, orders cannot be canceled.
• Missing/damaged items must be reported within 3 business days.

Wood naturally expands and contracts. Painted finishes may show open joint lines over time; this is customary in the industry and not a defect. Finish integrity remains, and structure is unaffected. Joint visibility varies even within the same cabinet. Wipe excess moisture promptly. Discoloration may occur from airborne particles, heat, light, or moisture—especially on lighter paints.

Prices may change without notice. We cannot alter prices for goods already paid and scheduled for delivery. Accepted payment methods are shown at checkout; certain financing partners may be available. Alternative payments (e.g., cashier’s checks) are by prior arrangement only.

If you find a lower advertised price on an equivalent-quality product from a competitor, BlueRibbonMillwork will beat it by 5% (limitations apply). Submit a competitor’s itemized quote—including brand, product details, delivery timeframe, and all fees—via our support page with “Best Price Guarantee” in the subject.

• We determine eligibility and our decision is final.
• Excludes: trade pricing, bonus/special/free offers, rebates, financing offers, clearance/close-out/used/returned/damaged/open-box/display items, service/installation/delivery/assembly charges. RTA cabinets excluded.
• Comparisons are based on final sales price with documentation.

For residential original purchasers, items are warranted against defects in material and workmanship for as long as you own the home, starting at delivery. We may repair or replace at our discretion; labor for removal/installation is excluded. Exclusions include improper handling/storage/installation, modifications, extreme temperatures, intentional damage, fire/water/acts of nature, harsh chemicals, misuse, or normal wear.

Natural wood variation in texture, grain, and color is expected and not covered. Unfinished products may require additional surface prep by the finisher; minor surface marks that finishing covers are not warranted.

Submit warranty claims with photos and a detailed description via our online claims form. We will review promptly and advise next steps. Approved claims ship at no charge.

These Terms are governed by the laws of the state where BlueRibbonMillwork is headquartered, without regard to conflict-of-law rules. You agree to the exclusive jurisdiction and venue of the state or federal courts located in that jurisdiction for any disputes arising from these Terms or your use of our services.

For formal notices or disputes, contact us through the support section of our website. We may update these Terms at any time by posting a revised version on our site.